Gems Billing
When you sign up for a COZYROC Cloud Gems (Pre-built) account, you will have 14-days free trial initially. You can choose Gems plan and select a monthly or an annual subscription (you get 20% off with an annual subscription) in the Subscription page.
After your trial expires you will be automatically switched to the FREE plan. Your data will still be accessible, but you will have a limited functionality. Only manual gem runs will be allowed.
Free trial
Your 14-day trial starts upon confirming your e-mail address. While your trial is active, you can use all of the features of Gems (Pre-built) service. When you are ready to become a paid customer, go to the Subscription page and enter your payment details.
Gem subscriptions
Billing for any individual gem you install into your COZYROC Cloud account functions like a small monthly subscription attached to your main COZYROC Cloud subscription. You will receive a separate monthly invoice for each of your gem installations that requires payment.
Free Gems
A lot of the gems in the COZYROC Cloud Gallery are included in your main subscription and free for you to use at any time. You can easily spot them in the Gallery where they directly have an Install action or by inspecting their details page where the pricing is displayed as Free.
Premium Gems with trial period
Some gems require a monthly payment, but offer several days trial period so you can evaluate the gem functionality. In the Gallery such gems have the Start Trial action and on the details page you will be able to see the exact price and number of trial days.
Premium Gems without trial period
Other gems require payment from the start and your credit card will be immediately charged upon installation. Such gems directly state their price in the Gallery as well as on their details page.
Viewing your gem subscriptions
On your Subscription page there is a list of your gem subscriptions together with all relevant information: status, last billed date, next billing date etc.
In case you believe that your credit card was charged without a reason click on the Dispute button of the relevant gem subscription and send us a request. The COZYROC Support Team will contact you shortly.
If your credit card is invalid or your credit card issuer declines the payment, your gem subscription will enter a Payment declined state. When you resolve your credit card issues click on the Retry payment button.
Invoices and payments
The billing and payment collection is handled by Stripe and Zoho Subcriptions. From your Subscription page, you will have access to a Zoho Subcriptions customer portal, from where you can view and download information about your invoices and payments.